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Home > White Papers > Senn Delaney > The Missing Component in Manufacturing Performance Improvement

The Missing Component in Manufacturing Performance Improvement

Senn Delaney

To the casual observer, aircraft manufacturer Airbus UK and pharmaceutical giant GlaxoSmithKline (GSK) wouldn't appear to share a lot of common ground. Some would say that the worlds of building airplanes and producing the next blockbuster wonder-drug are light years apart. A closer look shows that these two organizations are more similar than one might initially think. Both shared a common goal of driving out costs while not sacrificing quality. As a means to achieve that goal, they initially implemented lean-manufacturing processes. However, they became increasingly frustrated when sustainable results were slow to develop. The inescapable conclusion was that a component was missing, one that addressed the human element of the equation.

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Published:  Oct 22, 2009
Length:  8
Type:  White Paper
Tags : 
senn delaney, gsk, customer focused, brand management, customer-centric, employee management, employee engagement, application performance management, business integration, business intelligence, business management, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, workforce management, collaboration, collaborative commerce



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