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Home > White Papers > Mcorp Consulting > 5 Steps to Improve Customer Experience: Touchpoints and Your Relationship Lifecycle

5 Steps to Improve Customer Experience: Touchpoints and Your Relationship Lifecycle

Mcorp Consulting

Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)

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Published:  May 12, 2009
Length:  12
Type:  White Paper
Tags : 
mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm



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